Privacy Policy

1. Introduction

GrowFlow AI (ABN 34 698 898 029) (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (growflowai.com.au) or engaging our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, and business name.
• Enquiry details: the nature of your business needs as described in contact forms or communications.
• Technical data: IP address, browser type, pages visited, and time spent on our website (via cookies and analytics).
• Business information: information you provide during discovery calls or project engagements that is necessary to deliver our services.

We only collect information that is reasonably necessary for our business functions.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide the services you have requested.
• Communicate updates about your project or our services.
• Send you relevant information about GrowFlow AI services where you have opted in.
• Improve our website and service offerings.
• Comply with legal and regulatory obligations.

We will not use your personal information for any purpose that is unrelated to the reason it was collected, unless we have your consent or are required to do so by law.

4. Disclosure of Information

We may share your information with:

• Service providers: third-party tools and platforms we use to operate our business (e.g., email services, project management software), who are bound by confidentiality obligations.
• Legal authorities: where required by law or to protect our legal rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Storage and Security

Your personal information is stored on secure servers located in Australia or within jurisdictions that provide comparable privacy protections. We implement reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you believe your information has been compromised.

6. Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable time frame.

8. Complaints

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.